After being recognized for the most Digital Business Card installs across Uptown Wireless, Syed’s story highlights exactly how digital connection tools can transform everyday customer interactions and why Uptown Wireless was able to hit 50,000 installs this week!
For Syed, the shift from paper to digital was an immediate upgrade.
“It feels good, like you’re representing your company in the most professional way,” he shared. “With a physical card, people usually lose it. This is a way to get connected quicker and more often, because it’s already in their phone.”
That simple change, removing friction, has made every interaction more valuable, whether it’s a sale, a bill pay, or a quick customer question.
Rather than waiting until the end of a transaction, when everyone is ready to leave, Syed shares his Digital Business Card mid-conversation.
“If I’m doing a sale, I’ll tell them in the middle, ‘If you have any questions, I’ll give you my card so you can reach out to me directly.’ For bill pay or issues, I give it to them in case anything isn’t resolved so I can help.”
That timing matters. Sharing in the middle ensures it’s never forgotten and makes the connection feel intentional, not transactional.
Syed also shared a helpful trick that makes sharing his card even quicker.
“My digital business card QR code is my phone wallpaper. One scan and it’s on their phone.”
The response from customers has been overwhelmingly positive.
“About 98% of people get the card. A lot of them really like it, and business owners always ask where we got it.”
For the small percentage who hesitate to scan a QR code, a quick explanation of how the card works and how it helps them usually changes their mind.
The real power shows up after the customer leaves.
“A lot of customers contact me later through the app, especially by email. Even when I move store locations, I can let them know where I am and they’ll come to my new store.”
That ongoing connection turns a single transaction into a long-term relationship, something paper cards simply can’t do.
Efficiency is another major win for Syed.
“I don’t need to carry physical cards anymore. I just keep the QR code as my phone wallpaper and show it. They won’t lose this card like they do with paper ones.”
Simple. Fast. Effective.
When asked which features he uses most, Syed’s answer was immediate: GatherPoint and the Leaderboard.
“I check the Leaderboard every day. When someone is close to me, I know I have to push more. It’s good recognition. My whole company can see who’s on top. It’s a sense of pride.”
That visibility does not just reward performance. It fuels it.
If Syed had to explain TracPoint to another wireless retailer in a single sentence, he put it perfectly:
“It’s easy to carry, no printing needed, you can put any info you want in it, and all you have to do is press one button and it’s on your customer’s phone.”