This month we celebrate Alexander Tejada, from Total Wireless group as one of the top App promoters Nationwide for December. Alexander is not only busy selling, but also promoting the Total brand by sharing promotions and making connections with their company App. Alexander shared his App to over 100 customers and prospects in December alone! Take a read below to see how Alexander uses his app to provide an amazing customer experience.
We sat down with Alexander to understand what actually changed in his day-to-day and why customers responded so well.
“It made me feel like a valued part of the business.”
When Alexander first received his Digital Business Card, the impact went beyond convenience.
“I feel really great because it helps me interact with clients and lets them know I’m a valued part of the business. It also makes it a lot better to connect without having to give personal info.”
For Alexander, the card immediately created a more professional presence. Instead of handing out personal contact information, he could offer customers a polished, branded way to stay in touch. That distinction mattered, both for his confidence, and for how customers perceived him.
The Digital Business Card positioned him not just as a salesperson, but as a trusted point of contact within the company. Customers weren’t just saving a number — they were saving their rep.
Alexander credits much of his success to simplicity.
“This app has helped me simplify how I work and it has also simplified my interaction with people.”
Rather than juggling explanations, follow-ups, and verbal reminders, he could point customers to one place where everything lived: contact options, promotions, and updates.
That simplicity made the app easy to share organically.
“I’ve shared it with people from my gym and classes.”
When a tool feels natural to use, it becomes easy to recommend even outside the store. The Digital Business Card didn’t feel like a sales pitch; it felt like a helpful resource.
When Alexander introduces the Digital Business Card, he keeps the message simple and customer-focused.
“I explain that it’s a much easier way to communicate, helps with digital and social media, and makes it easier to see sales and offers.”
He doesn’t overwhelm customers with features. Instead, he highlights how the app benefits them — convenience, clarity, and access to real offers.
Over time, he refined his approach.
“The call button makes it easy for any issue with internet or phones, and I point out promos that actually benefit them.”
By showing customers exactly how the app solves real problems, acceptance becomes an easy yes.
One of Alexander’s biggest insights came from when he shared the Digital Business Card.
“Usually midway through the interaction. At the end they may forget, and it’s easier for them to say no.”
Mid-conversation is when customers are engaged, asking questions, and actively thinking about solutions. Introducing the app at that moment makes it part of the experience — not an afterthought.
Instead of feeling like an extra step at checkout, the Digital Business Card becomes a tool that supports the conversation already happening.
“Customers actually want to use it.”
Customer reaction has been consistently positive.
“The clients will sometimes say yes, they’ll check promotions, and they want to help me and the company.”
Because the app is positioned as helpful, not pushy, customers are open to accepting it. Many even see it as a way to support their rep and the store.
And the engagement doesn’t stop once they leave.
“They usually call about internet and offers. They use the app to do it.”
Customers return already informed, already connected, and already confident in what’s available.
“Now I show them — and they take it home.”
For Alexander, the biggest day-to-day improvement is visual.
“Before, I had to tell them about promotions. Now I can show them and have them take it home.”
Instead of relying on memory or verbal explanations, customers leave with promotions in their pocket. That reduces confusion, cuts down on repeat explanations, and creates better follow-up conversations.
“The review feature helps us get noticed.”
One feature stands out above the rest.
“I use the review feature the most. It makes it easy for customers to leave a 5-star review and helps our visibility online.”
By making reviews simple and immediate, Alexander helps the store strengthen its online presence — without awkward asks or extra steps.
He also uses the app to position the store on social platforms like Facebook and Instagram, reinforcing brand credibility beyond the physical location.
“The leaderboard pushes me to do more.”
Motivation matters — and the leaderboard plays a key role.
“I check it often. It motivates me to go above and beyond for my customers and make sure they install the app.”
Seeing real-time performance keeps momentum high and turns everyday interactions into opportunities to improve.
When asked to sum it up in one sentence, Alexander didn’t hesitate.
“It’s very easy and fast — and it keeps you connected with customers without giving out personal information.”
Alexander’s success shows that when digital tools fit naturally into real conversations, customers respond.
It’s not about pushing an app.
It’s about making connection easier — before, during, and after the sale.
To learn more about setting up your business with a branding networking App from TracPoint click here.
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