--- title: 19 Reasons Why Online Reviews Matter More During The Pandemic description: Social media and online reputation has quickly become a primary asset for even single location brick and mortar retailers. image: https://blog.tracpoint.com/hubfs/Blog%20Image%20sq.png --- - [Services](https://www.tracpoint.com/tracpoint-apps) - [TracPoint Apps](https://www.tracpoint.com/tracpoint-apps) - [Best Practices](https://www.tracpoint.com/best-practices-1) - [Social Media](https://www.tracpoint.com/social-media) - [Reviews Generator](https://www.tracpoint.com/reviews-generator) - [Zapier](https://www.tracpoint.com/zapier) - [About](https://www.tracpoint.com/about) - [Testimonials](https://www.tracpoint.com/testimonials) - [Blogs](https://blog.tracpoint.com/) [![logo](https://blog.tracpoint.com/hs-fs/hubfs/logo.png?width=355&height=56&name=logo.png)](https://www.tracpoint.com/)   - [Pricing](https://www.tracpoint.com/pricing-annual) - [Apps Pricing](https://www.tracpoint.com/pricing-annual) - [REVV Pricing](https://www.tracpoint.com/pricing-annual-1-1) - [Rallio Pricing](https://www.tracpoint.com/pricing-annual-1) - [ROI Calculator](https://www.tracpoint.com/roi-calculator-2) - [Contact Us](https://www.tracpoint.com/contact-us) - [LOGIN](https://app.tracpoint.com/) [![TracPoint](https://blog.tracpoint.com/hubfs/TracPoint_April2019%20/Images/download.png)](https://www.tracpoint.com/) - [Services](https://www.tracpoint.com/tracpoint-apps) - [TracPoint Apps](https://www.tracpoint.com/tracpoint-apps) - [Best Practices](https://www.tracpoint.com/best-practices-1) - [Social Media](https://www.tracpoint.com/social-media) - [Reviews Generator](https://www.tracpoint.com/reviews-generator) - [Zapier](https://www.tracpoint.com/zapier) - [About](https://www.tracpoint.com/about) - [Testimonials](https://www.tracpoint.com/testimonials) - [Blog](https://www.tracpoint.com/blog) - Pricing - [Apps Pricing](https://www.tracpoint.com/pricing-annual) - [REVV Pricing](https://www.tracpoint.com/pricing-annual-1-1) - [Rallio Pricing](https://www.tracpoint.com/pricing-annual-1) - [ROI Calculator](https://www.tracpoint.com/roi-calculator-2) - [Contact Us](https://www.tracpoint.com/contact-us) - [LOGIN](https://app.tracpoint.com/) # 19 Reasons Why Online Reviews Matter More During The Pandemic April 30, 2020 ![Blog Image](https://blog.tracpoint.com/hs-fs/hubfs/Blog%20Image.png?width=586&name=Blog%20Image.png) Social media and online reputation have quickly become a primary asset for every single brick and mortar retailers. Why? With the loss of essential foot traffic and the massive increase in time consumers are spending online, this is where your customers will form an opinion about your business. Now is the time to really pay attention to your online reviews. Reviews that speak to how your business performs with the recent social distancing requirements, can either give potential customers the confidence they need to visit your store.... or go elsewhere.   Listed below are 19 actual reviews received during the pandemic that provide some insight to the experience the customer received at several random wireless retail locations. Many are great, and some are just plain horrible. How does your business compare?   ### The Good ![Tm6gP-1](https://blog.tracpoint.com/hs-fs/hubfs/Tm6gP-1.png?width=686&name=Tm6gP-1.png) ![Rachel M](https://blog.tracpoint.com/hs-fs/hubfs/Rachel%20M.png?width=683&name=Rachel%20M.png) ![image023](https://blog.tracpoint.com/hs-fs/hubfs/image023.png?width=685&name=image023.png) ![image014-1](https://blog.tracpoint.com/hs-fs/hubfs/image014-1.png?width=680&name=image014-1.png) ![image0006](https://blog.tracpoint.com/hs-fs/hubfs/image0006.png?width=682&name=image0006.png) ![image0351](https://blog.tracpoint.com/hs-fs/hubfs/image0351.png?width=680&name=image0351.png) ![Frank](https://blog.tracpoint.com/hs-fs/hubfs/Frank.png?width=682&name=Frank.png) ![image0020](https://blog.tracpoint.com/hs-fs/hubfs/image0020.png?width=683&name=image0020.png) ![Patricia](https://blog.tracpoint.com/hs-fs/hubfs/Patricia.png?width=678&name=Patricia.png) ![Cacharel-1](https://blog.tracpoint.com/hs-fs/hubfs/Cacharel-1.png?width=676&name=Cacharel-1.png) ![image0295](https://blog.tracpoint.com/hs-fs/hubfs/image0295.png?width=676&name=image0295.png)   ![image018](https://blog.tracpoint.com/hs-fs/hubfs/image018.png?width=674&name=image018.png) ![Mary](https://blog.tracpoint.com/hs-fs/hubfs/Mary.png?width=672&name=Mary.png) ![image019](https://blog.tracpoint.com/hs-fs/hubfs/image019.png?width=670&name=image019.png) ### The Bad: ![image001-1](https://blog.tracpoint.com/hs-fs/hubfs/image001-1.png?width=671&name=image001-1.png) ![image006-1](https://blog.tracpoint.com/hs-fs/hubfs/image006-1.png?width=672&name=image006-1.png) ![image010](https://blog.tracpoint.com/hs-fs/hubfs/image010.png?width=674&name=image010.png) ![image011-1](https://blog.tracpoint.com/hs-fs/hubfs/image011-1.png?width=674&name=image011-1.png) ![image0298-1](https://blog.tracpoint.com/hs-fs/hubfs/image0298-1.png?width=682&name=image0298-1.png) If you're unfamiliar with best practices on managing your social media pages, or if you need to generate more reviews or conversations about your brand online, please get in touch. We love helping retailers with their brand reputation, and we've got some fantastic tools to do so. ## Want to learn more about improving your online reputation? ## If so, you've come to the right place! [![Learn More About Rallio](https://no-cache.hubspot.com/cta/default/3830396/718a091f-6036-464f-b102-e89ee957af74.png)](https://cta-redirect.hubspot.com/cta/redirect/3830396/718a091f-6036-464f-b102-e89ee957af74)   #### [Previous Digital Coupons and The New Shopping Experience](https://blog.tracpoint.com/digital-coupons-and-the-new-shopping-experience) #### [Next People are Staying Home and It's Changing How We Connect Online](https://blog.tracpoint.com/people-are-staying-home) ## Subscribe Here Learn more about improving your reviews, managing social media platforms, digital marketing and more. 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